This document details how we handle data we collect from you to enable your use of our services.
FlightSim.asia collects data that you provide as needed to process your requests as you use our website, and to protect you, FlightSim.asia, and its other users from fraud when we process payments.
Types of data we collect
IP address, browser & device type (mobile, desktop, etc) — to understand how you use our website on your device and to ensure it operates smoothly.
Details about your visits to our website, pages visited & features used — to understand how you navigate and interact our website's interface so that we can improve our design.
Your e-mail address, username, & telephone number — to contact you about your transactions if needed, and to identify you when you contact us.
Items you post, and whether you are authorised to post payware or freeware items.
If you connect your external social media accounts, we store these so that you may use their third party integrations, e.g. sharing content or using them to log in to FlightSim.asia.
If you make payments or store payment details, we will store your billing address & contact details, and partial details about the payment method you used.
To process your payments and serve you with promotions & discounts available to you, we store credits, promotions & discounts applicable to your account.
We keep full records of your transaction history, to comply with our regulatory & taxation requirements. This includes the billing details you used, partial details about the payment method you used, when you made the transaction, and the device you made the transaction on.
How we collect it
We collect data that you provide to us directly
We collect data that your device automatically includes when you access our website
How we store & transfer it
When we store your data, we store it protected by encryption on our computer systems located in Singapore and Australia.
When we transfer your data, we do so electronically and under encryption within and between our computer systems located in Singapore and Australia.
We recommend you always ensure your connection to our website & services is under encryption — look for the SSL or HTTPS icons in your browser.
How long we store it for
Data about your account is kept for as long as you keep your account.
Data about your transactions is kept for the duration of any warranties issued if applicable, and thereafter for the duration required for us to comply with our financial and tax regulations.
Who may access it
Your data will be accessed only by FlightSim.asia's authorised staff when we need to verify the status or authenticity of an action, or when we need it to compile financial or tax records.
Your password will never be visible to FlightSim.asia's staff. We recommend you maintain a strong password and keep it secret. We will never ask you for your password.
The data necessary to process your transactions will be forwarded to the relevant payment gateway partner. This includes:
For all payment methods: Xendit Payments Singapore Pte. Ltd. (UEN 201715598D) registered in Singapore.
Some details about your transaction will be shared with the publisher of items you purchase according to whichever agreement governs your purchase. This will usually include an anonymized user ID, transaction ID, and the IP address from which you activate your product (if applicable).
We may forward data about you if we are required to by court order.
Cookies
Cookies are small text files placed on your device, usually by your browser, to collected standard Internet information and visitor behaviour. When you visit our websites, we may collect information from you automatically through cookies or similar technologies.
The General Data Protection Regulation (GDPR) is a regulation imposed by the European Union (EU) that grants you certain rights over your data, as a “data subject”.
FlightSim Asia Pte. Ltd. (UEN 202539554H) is responsible for data processing on the FlightSim.asia website. Direct data processing queries, including any request to exercise the rights described below, by e-mail to:
privacy@flightsim.asia
ACCESS: You have the right to request access to copies of your personal data held by us. We may charge you a fee to complete this request.
RECTIFY: You have the right to request that we rectify any errors in your personal data under certain conditions.
ERASURE: You have the right to request that we delete your personal data under certain conditions.
RESTRICT: You have the right to request that we restrict the processing of your data under certain conditions.
OBJECT: You have the right to object to our processing of your personal data under certain conditions.
PORT: You have the right to data portability, i.e., to request that we transfer the data we collected about you to another organization or directly to you under certain conditions.
If you believe we have violated any of your rights, you have the right to lodge a complaint with a supervisory authority in the European Union.
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